Terms and Conditions

This instrument constitutes an electronic record within the meaning of the Information Technology Act, 2000 (“IT Act”) and the rules promulgated thereunder, as applicable, as well as the provisions concerning electronic records in various statutes, as amended by the IT Act. It is published in compliance with the provisions of the relevant laws, including the Consumer Protection (E-Commerce) Rules 2020, which mandate the publication of rules and regulations, privacy policy, and terms and conditions for accessing or using the website. This electronic record is generated by a computer system and does not require any physical or digital signatures.

Furthermore, this document is published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021, which necessitates the publication of rules and regulations, privacy policy, and terms for accessing or using the website https://xlongevity.com/ and its mobile applications.

1. General

The online platform known as “xLongevity” is accessible through the website https://xlongevity.com and the corresponding mobile application (hereinafter collectively referred to as the “Website”) is owned, operated, and maintained by xLongevity Chirayu Private Limited (hereinafter referred collectively as “We”/ “Us”/ “Our”/ “xLongevity”) a legally incorporated company under the provisions of the Companies Act, 2013. The Company’s registered address is Office No. 63/1, I Floor, Makam Plaza, III Main Road, Opp. Bus Stand, 18th Cross Rd, Malleshwara, Bengaluru, Karnataka 560055.

For the purpose of these Terms, the terms “You”, “Your” “Users” or “User” shall refer to any individual or legal entity that accesses, uses, or subscribes to our Website, agree to become a buyer on the Website or avails or offers to avail any of our services.

Your use of the Website is subject to the acceptance of all the terms, conditions, and notices contained in these Terms, including the applicable policies that are incorporated herein by reference. The Company reserves the right to amend or revise these Terms and Conditions at any time by uploading a revised or amended version on the Website, with or without prior notice. The amended Terms and Conditions will become effective immediately upon being uploaded on the Website. By accessing or using the Website after any such changes, you signify your acceptance to abide by and be bound by these amended Terms and Conditions. The version of the Terms and Conditions that will apply to your order will be the one uploaded on the Website at the time you access, use, or place your order. Therefore, we recommend that you review these Terms and Conditions each time you access the Website and place an order. These Terms and Conditions do not modify the terms or conditions of any other written agreement you may have with the Company for other products or services.

By (i) using this Website or any of its facilities or services in any manner, or (ii) simply browsing the Website, you acknowledge that you have read, understood, and agreed to be bound, including but not limited to, by these Terms, the Website’s Privacy Policy, and any other rules, guidelines, policies, terms, and conditions that are relevant under the applicable laws in India and other jurisdictions, for the purpose of accessing, browsing, or transacting on the Website, or availing any of the services. These rules, guidelines, policies, terms, and conditions shall be deemed to be incorporated into and considered an integral part of these Terms.

If you access our services from locations outside India, you do so at your own risk, and you are solely responsible for complying with the applicable local laws. You may only access the Website for lawful purposes. You are solely responsible for being aware of and adhering to all laws, rules, and regulations related to your use of the Website.

We reserve the right to block any user and permanently disable their user account if, in our sole discretion, we believe that the actions of such user have resulted in a breach of the fair usage policy or these Terms and Conditions.

2. Products and Services

The Website serves as an intermediary platform that facilitates the User’s online requisition for the purchase of medicines and wellness/health-related products and services offered by the Company (“Products and Services”). The sale, purchase, and transaction between You and the Company for the Products and Services, which are facilitated through the requisition placed by You on the Website, shall be governed by the Terms outlined herein.

Regarding the offer of Products, the Website provides the opportunity to purchase certain products (“Products”). By placing an order for the Products through the Website, you agree to the terms and conditions set forth in this T&C. It is important to note that the Products described on the Website are intended for personal use only. You are prohibited from selling or reselling any of the Products or samples received from us unless otherwise agreed upon. We reserve the right, with or without notice, to cancel or reduce the quantity of any Products to be provided to you if we believe, in our sole discretion, that such action may result in a violation of our T&C.

The Company retains the right to change, suspend, or discontinue the availability of any of the Products at any time, without any notice or liability. You acknowledge that the price payable for the Product or any service may be subject to change without notice or liability.

While describing our Products on the Website, we strive to be as accurate as possible. However, to the extent permitted by applicable law, we do not warrant that the Product descriptions, colors, information, or other content available on the Website are accurate, complete, reliable, current, or error-free. The Website may contain typographical errors, and inaccuracies, or may not be fully updated. Such errors, inaccuracies, or omissions may also pertain to the pricing and availability of the Product or services. Please be aware that the Product pictures provided are indicative and may not perfectly match the actual Product.

In terms of customer solicitation, by accessing the Website, placing an order, or providing any information, you are communicating with the Company electronically and thereby consenting to receive communications (including transactional, promotional, and/or commercial messages) from the Company periodically and as required. We may communicate with you via email, SMS, phone call, or by posting notices on the Website, or through any other mode of communication.

Wellness tests Services: The Company provides wellness test and package facilities directly to Users through the ‘ Third Party independent Labs’ on its Website. The Company is not responsible for providing services (including allied services such as sample collection, conducting tests, generating reports, etc.) to Users regarding the wellness tests/packages availed by them through the Website and engaging the services of Third-Party independent labs on behalf of the Users.

The Company has the right to edit User profiles on the Website to make them more suitable for wellness test/package searches. Users should contact the Company immediately if any incorrect information is found on the Website in relation to such User’s profile or test results. The Company shall be liable and responsible for correcting any errors or inaccuracies in User profiles or diagnostic results shown on the Website.

3. Eligibility Of Use

Use of the Website is available only to persons who can form legally binding contracts under Indian law or applicable law of the jurisdiction where business operations take place. Persons who are “incompetent to contract” within the meaning of the applicable law including without limitation, minors, un-discharged insolvents, etc. are not eligible to use the Website. The Products shall also not be available to any Users suspended or removed from the Company’s system for any reason whatsoever.

If You do not conform to the above qualification, You will not be permitted to put a requisition for the Products through the Website. By accessing and using this Website, You represent that You are of legal age to form a binding contract and are not a person barred from entering into a contract under the laws as applicable in India. Notwithstanding the foregoing, if You are below the age of eighteen (18) years, You may avail of the services provided by the Website, through Your legal guardian in accordance with the applicable laws. The company reserves the right to terminate your membership and/or refuse to provide You with access to the Website if it is brought to the Company’s notice or if it is discovered that You are under the age of 18 years.

Company reserves the right to refuse access to use the services offered at the Website to new Users or to terminate access granted to existing Users at any time without any reasons for doing so and You shall have no right to object to the same.

You shall not have more than one active Account on the Website. Additionally, You are prohibited from selling, trading, or otherwise transferring Your Account to another party.

4. User Account, Password And Security

Company shall enable You to make the requisition of Products and Services available to You through the Website, only if You have provided Company certain required User information, including without limitation, name; user ID; email address; address; gender; age; phone number; password; valid finance account information; and other details and created an account (“Account”) through Company ID and password or other log-in ID and password, which can include a Facebook, Gmail, Yahoo ID or any other valid email ID (collectively, the “Account Information”).

The transaction and delivery of the Products by the registered merchants/vendors may also be subject to procedures for use of the Website, Terms, uploaded guidelines, rules, additional terms of service, or other disclaimers & notices if any (“Additional Terms”). If there is any conflict between the Terms and the Additional Terms, the Additional Terms shall take precedence in relation to that service.

The Website requires You to register as a User by creating an Account in order to avail of the services provided by the Website. You will be responsible for maintaining the confidentiality of the Account Information and are fully responsible for all activities that occur under Your Account. You agree to

(a) immediately notify the Company of any unauthorized use of Your Account or Account Information or any other breach of security, non-compliance with the Telemedicine Practice Guidelines dated March 25, 2020, or any other applicable laws, rules, regulations, and guidelines as may be notified from time to time and

(b) ensure that You exit/log out from Your Account at the end of each session.

The company cannot and will not be liable for any loss or damage arising from Your failure to comply with this covenant. You may be held liable for losses incurred by the Company or any other User of or visitor to the Website due to authorized or unauthorized use of Your Account as a result of Your failure to keep Your Account Information secure and confidential or otherwise.

The Website also allows / shall allow restricted access to the Website for unregistered Users. You shall ensure that the Account Information provided by You in the Website’s registration form is true, complete, accurate, and up to date. Use of another User’s Account Information for availing of the services offered by the Company is expressly prohibited. If You provide any information that is untrue, inaccurate, not current, or incomplete (or becomes untrue, inaccurate, not current, or incomplete), or the Company has reasonable grounds to suspect that such information is untrue, inaccurate, not current, or incomplete, the Company has the right to suspend or terminate Your Account and refuse any and all current or future use of the Website by You.

You confirm that you are the authorized holder of the credit card, any payment instrument, or the original Account holder used in the transactions he/she makes using the Website. The Company will not be responsible for any financial loss, inconvenience, or mental agony resulting from misuse of Your ID/password/credit card number/Account details for using the Website.

The Website uses temporary cookies to store certain data (that is not sensitive personal data or information) that is used by the Company for the technical administration of the Website, research and development, and User administration. While serving advertisements or optimizing services to You, the Company may allow authorized third parties to place or recognize a unique cookie on Your browser. The Company does not store personally identifiable information in the cookies.

5. Pricing Information And Payment

The Company strives to provide You with the best prices possible on the Products You require from the Website. The pricing details for the purchase of Products from the Website are detailed under these Terms.


You, as a User, understand that upon initiating a requisition on the Website, You are entering into a legally binding and enforceable contract with the Company to purchase the Products and /or Services from the Company on a cash-on-delivery basis or such other mode as may be specified by Company.

You, as a User, shall hand over a copy of the prescription, at the time of delivery, for the delivery of Products which as per law requires a valid prescription signed by a medical practitioner. You acknowledge that delivery of such Products shall be made only if the Company is satisfied that the prescription is in compliance with applicable laws and norms.

You, as a User, shall electronically notify the Company using the appropriate Company’s Website features immediately upon delivery or non-delivery within the time period as provided in these Terms. Non-notification by You of delivery or non-delivery within the time period specified in these Terms shall be deemed as delivery in respect of that particular order.

You, as a User, shall be entitled to claim a refund in accordance with the Refund and Return Policy of the Company.

Refund shall be subject to User complying with these Terms.

The Company reserves the right to refuse to process orders/requisitions from Users with a prior history of questionable charges including without limitation breach of any agreements by User with the Company or breach of any policy.

To process the payments for Your orders, the Company might require details of Your bank account, credit card number, etc. The online fee payments made by You are processed with the support and services of the banks/payment gateways/payment aggregators/ third parties and the Company is not responsible for any loss or damage caused to the User during this process as these banks/payment gateways/payment aggregators/ third parties are beyond the control of the Company. There are no applicable payment charges levied on any transactions.

The Payments for the Products available on the Website may be made in the following ways:

  1. Payments can be made by Credit Cards, Debit Cards, Net Banking, and UPI.
  2. Cash on Delivery.

The Company reserves the right to modify the fee structure by providing on the Website which shall be considered as valid and agreed communication. The Company shall not be responsible if some purchase is not registered or is lost due to any network issues/problems such as breakdown of machinery, unclear/ disruption in the network, or non-receipt of payment from banks/payment gateways/payment aggregators/third parties and/or the cost(s) charged by the network operator(s). However, the Company shall work towards the best interest of the User.

Dispute: Any dispute in connection to the third party’s services shall be settled between the Users and the respective third parties, including without limitation, banks/payment gateways/payment aggregators/network operators without involving the Company.

6. User Obligations

Subject to compliance with these Terms, the Company grants You a personal, non-exclusive, non-transferable, limited privilege to access and use this Website and the Services provided herein.

You agree to use the Services, Website, and the materials provided therein only for purposes that are permitted by: (a) the Terms; and (b) any applicable law, regulation, or generally accepted practices or guidelines in the relevant jurisdictions. You agree to adhere to all limitations on the dissemination, use, and reproduction of any materials (such as the Product catalogs) that You access on the Website in accordance with Covenant 7 (USE OF MATERIALS) below. You agree not to access (or attempt to access) the Website and the materials or services by any means other than through the interface that is provided by the Company. You shall not use any automated means such as data scraper, deep-link, robot, spider, or other automatic device, program, algorithm, or methodology, or any similar or equivalent manual process to access the Website, the Information, or Services for any purpose. You shall not use any automated device to access, acquire, copy, or monitor any portion of the Website or Content (as defined below), or in any way reproduce or circumvent the navigational structure or presentation of the Website, materials, or any Content, to obtain or attempt to obtain any materials, documents or information through any means not specifically made available through the Website.

You acknowledge and agree that by accessing or using the Website or Services, You may be exposed to content from other Users that You may consider offensive, indecent, or otherwise objectionable. The Company disclaims all liabilities arising in relation to such offensive content on the Website. Further, You may report such offensive content in the manner prescribed herein. If the Website allows You to post and upload any material on the Website, You hereby undertake to ensure that such material is not offensive and in accordance with applicable laws. Further, You undertake not to:

Host, display, upload, modify, publish, transmit, store, update, or share any information or user submissions that:

  1. belongs to another person and to which the user does not have any right;
  2. is pornographic, paedophilic, invasive of another‘s privacy, including bodily privacy, insulting or harassing on the basis of gender, libelous, racially or ethnically objectionable, relating or encouraging money laundering or gambling, or otherwise inconsistent with or contrary to the laws in force or is objectionable;
  3. is harmful to a child;
  4. infringes patent, trademark, copyright, or other proprietary or intellectual property rights;
  5. violates any law for the time being in force;
  6. deceives or misleads the addressee about the origin of the message or knowingly and intentionally communicates any information that is patently false or misleading in nature but may reasonably be perceived as a fact;
  7. threatens the unity, integrity, defense, security, or sovereignty of the country where the business operations take place, friendly relations with foreign States, or public order, or causes incitement to the commission of any cognizable offense or prevents investigation of any offense or is insulting other nation;
  8. is patently false and untrue, and is written or published in any form, with the intent to mislead or harass a person, entity, or agency for financial gain or to cause any injury to any person; or threatens public health or safety;
  9. defame, abuse, harass, threaten, or otherwise violate the legal rights of others; and
  10. impersonate any person or entity, or falsely state or otherwise misrepresent Your affiliation with a person or entity.

Publish, post, upload, distribute, or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent, or unlawful topic, name, material, or information through any bookmark, tag, or keyword.

Upload files that contain software or other material protected by applicable intellectual property laws unless You own or control the rights thereto or have received all necessary consents.

Upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Website or another’s computer.

Engage in any activity that interferes with or disrupts access to the Website or the Services (or the servers and networks that are connected to the Website).

Attempt to gain unauthorized access to any portion or feature of the Website, any other systems or networks connected to the Website, to any Company server, or to any of the services offered on or through the Website, by hacking, password mining, or any other illegitimate means.

Probe, scan, or test the vulnerability of the Website or any network connected to the Website, nor breach the security or authentication measures on the Website or any network connected to the Website. You may not reverse look-up, trace, or seek to trace any information on any other user, of or visitor to, the Website, or any other customer of the Company, including any Company Account not owned by You, to its source, or exploit the Website or service or information made available or offered by or through the Website, in any way whether or not the purpose is to reveal any information, including but not limited to personal identification information, other than Your own information, as provided for by the Website.

Disrupt or interfere with the security of, or otherwise cause harm to, the Website, systems resources, accounts, passwords, servers, or networks connected to or accessible through the Websites or any affiliated or linked sites.

Collect or store data about other users in connection with the prohibited conduct and activities set forth in this covenant.

Use any device or software to interfere or attempt to interfere with the proper working of the Website or any transaction being conducted on the Website, or with any other person’s use of the Website.

Use the Website or any material or Content for any purpose that is unlawful or prohibited by these Terms, or to solicit the performance of any illegal activity or other activity which infringes the rights of the Company or other third parties.

Conduct or forward surveys, contests, pyramid schemes, or chain letters.

Download any file posted by another user of a service that you know, or reasonably should know, cannot be legally distributed in such a manner.

Falsify or delete any author attributions, legal or other proper notices proprietary designations, or labels of the origin or source of software or other material contained in a file that is uploaded.

Violate any code of conduct or other guidelines, which may be applicable for or to any particular Service.

Violate any applicable laws or regulations for the time being in force within or outside India.

Violate the Terms, including but not limited to any applicable Additional Terms of the Website contained herein or elsewhere.

Reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Website.

The Company has no obligation to monitor such communications by You. However, the Company reserves the right to review materials posted by You and to remove any materials at its sole discretion. Company reserves the right to terminate the User’s access to any or all of such communication services provided by the Company at any time, without notice for any reason whatsoever. Company reserves the right at all times to disclose any information as is necessary to satisfy or comply with any applicable law, regulation, legal process, or governmental request, or to edit, refuse to post, or remove any information or materials, in whole or in part, in Company’s sole discretion. Company does not control or endorse the content, messages, or information found in any communication service and, therefore, Company specifically disclaims any liability or responsibility whatsoever with regard to the communication services and any actions resulting from the user’s participation in any communication service. You agree that You are solely responsible to the Company and to any third party for any breach of Your obligations under the Terms and for the consequences (including any loss or damage which the Company or its affiliates or its vendors may suffer) for any such breach. You agree and acknowledge that the Company is not the owner of the Products and the Company shall in no manner be deemed to be the owner of the Products on this Website. You agree that the Company may, at any time, modify or discontinue all or part of the Website, charge, modify, or waive fees required to use the Website or offer opportunities to some or all Website Users.

You agree that the Website shall not be used for illegal purposes. The information and Services shall not be used for any illegal purpose. You shall not access our networks, computers, or the information and Services in any manner that could damage, disable, overburden, or impair them, or interfere with any other person’s use and enjoyment. You shall not attempt to gain unauthorized access to any information or Services, other accounts, computer systems, or networks connected with the Website, the information, or Services. Such unauthorized access includes but is not limited to, using another person’s login credentials to access his or her Company profile/Account. Any attempt by any individual or entity to solicit login information of any other user or to access any such account is an express and direct violation of these Terms and of applicable law(s), including relevant privacy and security laws and laws prohibiting unfair or unethical business practices.

Notice and Takedown: If You believe that any Content on the Website is defamatory, obscene, pornographic, paedophilic, illegal, offensive, sexually explicit, promotes bigotry, hatred or physical harm, deceptive, misleading, abusive, indecent, harassing, blasphemous, defamatory, libelous, invasive of another’s privacy, including bodily privacy, insulting or harassing on the basis of gender, racially or ethnically objectionable, relating or encouraging money laundering or gambling; or is otherwise injurious to third parties, or is harmful to minors in any way; or impersonates another person; or threatens the unity, integrity, security or sovereignty of any nation or its or friendly relations with foreign States; or which consists of or contains software viruses or violates any of the Terms, please notify Us immediately at ops.india@xlongevity.com. As soon as you inform Us, We will make all reasonable endeavors to remove such objectionable content complained about within a reasonable time.

7. Use Of Materials

Except as expressly indicated to the contrary in any applicable Additional Terms, the Company hereby grants You a personal, non-exclusive, freely revocable (upon notice from the Company), non-transferable access to view, download, and print product catalogs or any other materials available on the Website, subject to the following condition:

You may access and use the materials solely for personal, informational, and internal purposes, in accordance with the Terms; You may not modify or alter product catalogs or any other materials available on the Website;

You may not distribute or sell, rent, lease, license, or otherwise make the Product catalogs or any other materials available on the Website available to others;

You may not remove any text, copyright, or other proprietary notices contained in the Product catalogs or any other materials available on the Website.

The limited rights granted to You in the Product catalogs, or any other materials as specified above do not confer upon You any rights to the design, layout, or look and feel of the Website. Such elements of the Website are protected by intellectual property rights and may not be copied or imitated in whole or in part. The Product catalogs or any other materials available on the Website shall not be copied or retransmitted unless expressly permitted by the Company. Any software that is available on the Website is the property of the Company or third parties. You may not use, download, or install any software available at the Website unless otherwise expressly permitted by these Terms or by the express written permission of the Company.

Any purchase of merchandise or Services from the Website will be strictly for the personal use of the User. The User hereby expressly agrees that any merchandise, or Services purchased by the User will not be sold, resold, bartered or in any way be used for any commercial purposes or for profit. The User hereby acknowledges that the Services or merchandise purchased are not transferrable to any third party for profit.

8. Usage Conduct

You shall solely be responsible for maintaining the necessary computer equipment and internet connections that may be required to access, use, and transact on the Website.

You are also under an obligation to use this Website for reasonable and lawful purposes only, and You shall not indulge in any activity that is not envisaged through the Website. You shall use this Website, and any voucher/ coupons purchased through it, for personal, non-commercial use only and You shall not re-sell the same to any other person. Once you subscribe to the Website, You shall use the prescription exclusively to purchase medicines via the Website and shall not use the same prescription to fulfill the medicine requirement from other retailers unless the medicines are not supplied for any reason via the Website’s partner third parties.

9. Intellectual Property Rights

The Website, the processes, and their selection and arrangement, including but not limited to all text, graphics, user interfaces, visual interfaces, sounds, music (if any), artwork, and computer code (collectively, the “Content”) on the Website is owned and controlled by Company and the design, structure, selection, coordination, expression, look and feel and arrangement of such Content is protected by copyright, patent and trademark laws, and various other intellectual property rights.

The trademarks, logos, and service marks displayed on the Website (“Marks”) are the property of the Company or their third-party partners or respective third parties. You are not permitted to use the Marks without the prior consent of the Company and/or the relevant third parties that may own the Marks. Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, Company owns all intellectual property rights in and to the trademark “xLongevity”, domain name “https://xlongevity.com/”, and the Website, including, without limitation, any and all rights, title, and interest in and to copyright, related rights, patents, utility models, designs, know-how, trade secrets and inventions (patent pending), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks.

Except as expressly provided herein, You acknowledge and agree that You shall not copy, republish, post, display, translate, transmit, reproduce, or distribute any Content through any medium without obtaining the necessary authorization from the Company or third party owner of such Content.

10. Return, Refund, Cancellation, And Shipping Charges

We offer return and refund on the products and Services ordered by You on the Website which are subject to further terms and conditions as detailed in the cancellation, shipping charges, returns, and refund policy (“Return, Cancellation and Refund Policy”). The Return, Cancellation, and Refund Policy forms an integral part of these Terms and the Users are requested to carefully read the same.

11. Advertisements

As part of the Services provided by Us; We may facilitate and allow third-party advertisers (“Third Party Advertisers”) to place advertisements on the Website.

For Users: The Website clearly distinguishes between the editorial content and content that is created or provided by one of Our Third Party Advertisers. This content will not be reviewed by Our in-house editorial staff and shall not be subject to Our editorial policy (as set out herein below) but shall be subject to applicable laws, these Terms (except the editorial policy), and the Privacy Policy.

For Third Party Advertisers: The Third Party Advertisers must be honest about the products or services their advertisements promote; the advertisement shall not create unrealistic expectations and must not be misleading or offending; must be responsible and of the highest standards and without compromising consumer protection.

General Rules: The Company may, at any time and without having to serve any prior notice to the Third Party Advertisers, (i) upgrade, update, change, modify, or improve the Website or a part thereof in a manner it may deem fit, and (ii) change the content of the Advertising Policy and/ or these Terms and/ or the Privacy Policy. It is the responsibility of the Third Party Advertisers, in such cases, to review the terms of the Advertising Policy and/ or these Terms and/ or the Privacy Policy, from time to time. Such changes shall be made applicable when they are posted. We may also alter or remove any content from the Website without notice and without liability.

The Third Party Advertisers are also responsible for ensuring that their advertisements comply with all applicable law(s) of the country within whose jurisdiction business operations take place and any other jurisdiction that such Third Party Advertiser(s) are based out of, industry codes, rules and regulations in each geographic area where the advertisements will run. All disclosures in the advertisements must be clear and conspicuous. We are not responsible for any liability arising from an advertisement by a Third Party Advertiser.

The Company reserves the right to reject or remove any advertisement in its sole discretion for any reason. Further, the Company also reserves the right to request modifications to any advertisement, and to require factual substantiation for any claim made in an advertisement.

12. Disclaimer Of Warranties And Liabilities

You expressly understand and agree that, to the maximum extent permitted by applicable law the Website, services, and other materials are provided by the Company on an “as is” basis without warranty of any kind, express, implied, statutory, or otherwise, including the implied warranties of title, non-infringement, merchantability or fitness for a particular purpose.

Without limiting the foregoing, the Company makes no warranty that (i) the Website or the services will meet your requirements or that your use of the Website or the services will be uninterrupted, timely, secure or error-free; (ii) the results that may be obtained from the use of the Website, services or materials will be effective, accurate or reliable; (iii) the quality of the Website, services or other materials will meet your expectations; or that (iv) any errors or defects in the Website, services or other materials will be corrected. No advice or information, whether oral or written, obtained by you from the Company or through or from the use of the services shall create any warranty not expressly stated in the Terms.

To the maximum extent permitted by applicable law, the Company will have no liability related to user content arising under intellectual property rights, libel, privacy, publicity, obscenity, or other laws. The Company also disclaims all liability with respect to the misuse, loss, modification, or unavailability of any user content.

The Company will not be liable for any loss that You may incur as a consequence of unauthorized use of Your Account or Account Information in connection with the Website or any services or materials, either with or without your knowledge.

The Company has endeavored to ensure that all the information on the Website is correct, but the Company neither warrants nor makes any representations regarding the quality, accuracy, or completeness of any data, information, product, or service. Company shall not be responsible for the delay or inability to use the Website or related functionalities, the provision of or failure to provide functionalities, or for any information, software, products, functionalities, and related graphics obtained through the Website, or otherwise arising out of the use of the Website, whether based on contract, tort, negligence, strict liability or otherwise.

Further, the Company shall not be held responsible for the non-availability of the Website during periodic maintenance operations or any unplanned suspension of access to the Website that may occur due to technical reasons or for any reason beyond the Company’s control.

The User understands and agrees that any material or data downloaded or otherwise obtained through the Website is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material or data. The Company is not responsible for any typographical error leading to an invalid coupon. The Company accepts no liability for any errors or omissions, with respect to any information provided to you whether on behalf of itself or third parties.

All the contents of this website are only for general information or use. They do not constitute any medical advice and should not be relied upon in making (or refraining from making) any decision. Although the laboratory provides the largest single source of objective, scientific data on patient status, it is only one part of a complex biological picture of health or disease. As professional clinical laboratory scientists, our goal is to assist you in understanding the purpose of laboratory tests and the general meaning of your laboratory results. It is important that you communicate with your physician so that together you can integrate the pertinent information, such as age, ethnicity, health history, signs and symptoms, laboratory, and other procedures (radiology, endoscopy, etc.), to determine your health status. The information provided through this service is not intended to substitute for such consultations with your physician or medical advice specific to your health condition.

Disclaim any liability arising out of your use of this service or for any adverse outcome from your use of the information provided by this service for any reason, including but not limited to any misunderstanding or misinterpretation of the information provided through this service.

Any specific advice or opinion in any part of the report is/are the personal opinion of such experts/consultants/persons and are not subscribed to by this website. Further, it shall be the sole responsibility of the users/customers to provide any information and/or disclose true and correct information about their medical history at the time of subscribing for the services and the company does not take any responsibility for the accuracy or validity or truth of the report posted on the website and the company shall not be liable on this account based on any incorrect/false information having been provided by the user/customer.

13. Indemnification And Limitation Of Liability

You agree to indemnify, defend, and hold harmless the Company including but not limited to its affiliates, vendors, representatives, directors, agents, and employees from and against any and all losses, liabilities, claims, damages, demands, costs, and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by Company that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by You pursuant to these Terms.

Further, You agree to hold the Company harmless against any claims made by any third party due to, or arising out of, or in connection with, Your use of the Website, any claim that Your material caused damage to a third party, Your violation of the Terms, or Your violation of any rights of another, including any intellectual property rights.

Notwithstanding anything to the contrary, the Company’s entire liability to You under this Terms or otherwise shall be to the extent of refund of the money charged from You for any specific voucher product or service, under which the unlikely liability arises. In no event shall the Company, its officers, directors, employees, partners, or suppliers be liable to You, the vendor, or any third party for any special, incidental, indirect, consequential, or punitive damages whatsoever, including those resulting from loss of use, data or profits, whether or not foreseeable or whether or not Company has been advised of the possibility of such damages, or based on any theory of liability, including breach of contract or warranty, negligence or other tortious action, or any other claim arising out of or in connection with Your use of or access to the Website, services or materials.

The Company is not responsible for any unsatisfactory or delayed performance of services or damages or delays as a result of products that are out of stock, unavailable, or back-ordered. The limitations and exclusions in this section apply to the maximum extent permitted by applicable law.

14. Violation Of Terms

You agree that the Company may, in its sole discretion and without prior notice, terminate Your access to the Website and block Your future access to the Website, if the Company determines that You have violated these Terms or Additional Terms. You also agree that any violation by You of these Terms will constitute an unlawful and unfair business practice, and will cause irreparable harm to Company, for which monetary damages would be inadequate, and You consent to Company obtaining any injunctive or equitable relief that Company deems necessary or appropriate in such circumstances. These remedies are in addition to any other remedies the Company may have at law or in equity.

You agree that the Company may, in its sole discretion, and without prior notice, terminate Your access to the Website, for cause, which includes (but is not limited to): (1) requests by law enforcement or other government agencies; (2) a request by You (self-initiated account deletions); (3) discontinuance or material modification of the Website or any service offered on or through the Website; or unexpected technical issues or problems.

If the Company does take any legal action against You as a result of Your violation of these Terms, the Company will be entitled to recover from You, and You agree to pay, all reasonable attorneys’ fees and costs of such action, in addition to any other relief granted to Company.

15. Termination

The Terms will continue to apply until terminated by either You or Company as set forth below. If You want to terminate Your agreement with the Company, You may do so by (i) not accessing the Website; or (ii) closing Your accounts for all of the services that You use, where the Company has made this option available to You.

Company may, at any time, with or without notice, terminate the Terms (or portion thereof, such as any individual Additional Terms) with You if:

  • You breach any of the provisions of the Terms, the Privacy Policy, or any other terms, conditions, or policies that may be applicable to You from time to time (or have acted in a manner that clearly shows that You do not intend to, or are unable to, comply with the same);
  • Company is required to do so by law (for example, where the provision of the services hereunder, to You is, or becomes, unlawful);
  • The provision of the services to You, by the Company is, in Company’s opinion, no longer commercially viable;
  • Company has elected to discontinue, with or without reason, access to the Website, the services (or any part thereof);
  • The Company may also terminate or suspend all or a portion of Your account or access to the services with or without reason.

Except as may be set forth in any Additional Terms applicable to a particular service, termination of Your Account may include (i) removal of access to all offerings within the Website or with respect to the services; (ii) deletion of Your materials and Account Information, including Your personal information, log-in ID and password, and all related information, files and materials associated with or inside Your Account (or any part thereof); and (iii) barring of further use of the Services.

You agree that all terminations shall be made in the Company’s sole discretion and that the Company shall not be liable to You or any third party for any termination of Your Account (and accompanying deletion of Your Account Information), or Your access to the Website and the services offered thereunder.

Notwithstanding the foregoing, these Terms will survive indefinitely unless and until the Company chooses to terminate them. If You or Company terminates Your use of the Website, Company may delete any content or any other materials relating to Your use of the Website and Company will have no liability to You or any third party for doing so.

16. Governing Law

These Terms and all transactions entered into on or through the Website and the relationship between You and Company shall be governed in accordance with the laws of without reference to conflict of laws principles.

You agree that all and any claims, differences, and disputes arising under or in connection with or in relation hereto, the Website, the Terms, or any transactions entered into on or through the Website or the relationship between You and Company shall be subject to the exclusive jurisdiction of the courts at New Delhi, and You hereby accede to and accept the jurisdiction of such courts.

17. Report Abuse / Grievance Redressal

In the event, You come across any abuse or violation of these Terms or if You become aware of any objectionable content on the Website, please report it to the Company’s customer support team.

If You have any concerns about the Terms or grievances about the Website or our services, please contact us with a thorough description and We will try to resolve the issue for You. Please address them to Our grievance redressal officer at:

Name: Akshata Bhandare
Address: XLONGEVITY CHIRAYU PRIVATE LIMITED, #63/1, Makam Plaza, 1st Floor, Opp Bus Stand, 18th Cross, Malleswaram West, Bangalore, 560055.
Phone number: +9844489400
E-mail: ops.india@xlongevity.com

18. Privacy Policy

Company collects, processes, and shares data with third parties, in accordance with its Privacy Policy, in order to provide, manage, and complete delivery of products and services requested by You.

The Company views the protection of Your privacy and information as a very important principle. Please view Our Privacy Policy, to understand how the Company collects, processes, shares Your information, and maintains data security practices in relation to Your information.

19. Communications

You hereby expressly agree to receive communications by way of SMS, e-mails, or any other mode from the Company, phone calls relating to the Products offered through the Website and this supersedes any opt-out preferences you may have set in relation to the Telecom Regulatory Authority of India’s National Do Not Call (and Do Not Disturb) registry as per the Telecom Commercial Communications Customer Preference Regulations, 2018.

A User can unsubscribe / opt-out from receiving communications from the Company through SMS and e-mail anytime by:

  • Visiting https://xlongevity.com/ to unsubscribe from messages/ SMS; and
  • Newsletters sent daily to the registered email address and by clicking on the unsubscribe option attached at the bottom of the newsletter received through e-mail.

20. General Provisions

Notice: All notices of the Company will be served by email or by general notification on the Website. Any notice provided to the Company pursuant to the Terms should be sent to ops.india@xlongevity.com.

Assignment: You cannot assign or otherwise transfer the Terms, or any rights granted hereunder to any third party. Company’s rights under the Terms are freely transferable by Company to any third parties without the requirement of seeking Your consent.

Severability: If, for any reason, a court of competent jurisdiction finds any provision of these Terms, or portion thereof, to be unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of the parties as reflected by that provision, and the remainder of the Terms shall continue in full force and effect.

Waiver: Any failure by the Company to enforce or exercise any provision of the Terms, or any related right, shall not constitute a waiver by the Company of that provision or right.

Force Majeure: The Company will not be deemed in default hereunder or held responsible for any cessation, interruption, or delay in the performance of its obligations hereunder due to earthquake, storm, natural disaster, act of God, war, terrorism, armed conflict, labor strike, lockout, or boycott, any acts of nature labor disputes, floods, lightning, severe weather, shortages of materials, rationing, pandemic or epidemic, inducement of any virus, Trojan or other disruptive mechanisms, any event of hacking or illegal usage of the Website, utility or communication failures, revolution, civil commotion, acts of public enemies, blockade, embargo or any law, order, proclamation, regulation, ordinance, demand or requirement having legal effect of any government or any judicial authority or representative of any such government, or any other act whatsoever, whether similar or dissimilar to those referred to in this clause beyond our reasonable control. Further, if a Force Majeure event takes place that affects the performance of our obligations under these T&Cs our obligations under these T&Cs shall be suspended for the duration of the Force Majeure event.